OnlySpins Casino - Player's withdrawal has been delayed for 13 months.

i won using a 55% reload bonus

i deposited using interac etransfer ( 400$) on may 5th

i made my first withdrawal request that same day of 750

i still havent gotten one withdrawal processed yet

i contacted the casino many many times and get the same response each time: "we sincerely apologize for any inconvenience this delay may have caused you. After reviewing your request, we can confirm that there is a slight delay in processing. Please rest assured, however, that your withdrawal is safe and is currently being handled with priority."

i have not been asked to do any sort of verification so thats not the issue.

ive been able to withdraw from this casino in the past from previous wins.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila