OnlySpins Casino - Player's withdrawal has been delayed for 13 months.

i won using a 55% reload bonus

i deposited using interac etransfer ( 400$) on may 5th

i made my first withdrawal request that same day of 750

i still havent gotten one withdrawal processed yet

i contacted the casino many many times and get the same response each time: "we sincerely apologize for any inconvenience this delay may have caused you. After reviewing your request, we can confirm that there is a slight delay in processing. Please rest assured, however, that your withdrawal is safe and is currently being handled with priority."

i have not been asked to do any sort of verification so thats not the issue.

ive been able to withdraw from this casino in the past from previous wins.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

as mentioned in my initial complaint. i still didnt even get my first withdrawal.

i withdrew the same method as deposit .

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear danielschinasi84,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite OnlySpins Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear Player,

We are writing to provide an update on the status of your withdrawal requests.

All pending payments have been completed on our end. The last one was processed on 4 June for a submission date of 6 May.

Please note that depending on your bank's processing times, it may take between three and five business days from the processing date for the funds to appear in your account. This timeframe is counted from 4 June, the processing date. 

The recent submission from 4 June has been successfully forwarded to the relevant team. Once it has been processed, we will notify you.

Thank you very much for your patience.

Kind regards,

OnlySpins Casino Team

Thank you OnlySpins Casino Team, do the good news!

Dear danielschinasi84

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

finally after complaining to their support team for over a month , it took me having to open a complaint for them to process my first withdrawal. i dont want to close this complaint untill my full balance is withdrawn to me because i know if i mark it as solved theyd revert back to not paying me again.

Dear dman111,

I understand your concern.

Since the casino is currently cooperating and has started processing the withdrawals, I will close the complaint as resolved at this stage.

However, please do not worry. If anything changes, for example, if the casino stops processing the withdrawals, delays them for an unreasonable time, or any other issue occurs, you can contact me by email, and we can reopen the complaint at any time.

Thank you for your understanding.

We have reopened this complaint at the request of dman111.

The player has informed us that the casino has stopped processing the withdrawal requests.

Dear OnlySpins Casino Team,

Could you please let us know what is happening with this case?

The player claims that, since the complaint was closed, the withdrawals have stopped being processed. Could you please clarify the reason for this and provide us with an update on the status of the pending withdrawals?

Thank you very much in advance.

Dear Player,

Please rest assured that your recent withdrawal requests has been forwarded to the relevant team.

You will be notified once it has been processed.

Kind regards,

OnlySpins Casino Team

Dear OnlySpins Casino,

Could you please keep us informed about the progress? Thank you very much!

Dear Player,

We are writing to provide a clear update on your recent withdrawal requests:

As all pending payments have now been processed today. Please note that, depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

Thank you very much for your patience and cooperation.

Kind regards,

OnlySpin Casino Team

Dear dman111,

At this point it should only be a matter of time before the payment reaches you. Since the withdrawals previously stopped after the complaint was closed, I will keep the complaint open for now. Please let us know as soon as the payments arrive and confirm:

• the total amount you have received from the casino so far;
• your remaining casino balance;
• whether any withdrawals are still pending; and
• if you were able to make new withdrawal requests.

Thank you so much in advance

hey ,

ive recived the last withdrawal thank you. right now theres 1603$ left , i can only withdraw 750$ at a time so right now at this moment theres 750 pending still and 853 remaining in the balance

Dear dman111,

Please keep me updated regarding the progress of your withdrawals until the full amount has been processed.

Thank you very much in advance.

its going to be a little hard to haha . seems like i got restricted or something

Dear dman111,

This is not related to anything you have done. The casino has closed.

According to the information provided, the remaining funds should be transferred to your account automatically. Please keep me updated and let me know once you receive the rest of your money.

In the meantime, please try contacting customer support as recommended. I have also reached out to the casino representative, and I will inform you as soon as I receive any updates. I would kindly ask you to do the same.

Thank you very much in advance.

Dear Player,

We are writing regarding your account balance of 103 CAD.

In order to proceed with the refund of your funds, we kindly ask you to provide the following details:

Full Name (please provide all names, including middle name)

Email

Name of the owner of the bank account

IBAN

BICits germany

Bank name

Bank location (country)

Once we obtain this information, we will proceed with the payment process.

If you have any additional questions, please do not hesitate to contact us.

Kind regards,

OnlySpins Casino Team

Dear dman111,

Feel free to send it directly to this complaint thread, I will mark it as sensitive, just to be safe.

Thank you in advance

ill attach a screenshot for my bank of all the details you need to send to my canadian cibc account

Dear Player,

To help us process your payout quickly and accurately, please reply with your payment details typed out in text/copy-paste format (rather than a screenshot or image).

Thank you for your assistance!

Best regards,

OnlySpins Casino Team

Dear OnlySpins Casino,

please let us know once you process the payment.

Thank you very much in advance

Dear Player,

We are pleased to inform you that we successfully processed and completed your refund 23 july.

Please note that, depending on the payment method used and your bank's processing times, it may take 3 to 5 business days from the processing date for the funds to reflect in your account.

Thank you for your patience throughout the process.

We consider the matter resolved.

Best regards,

OnlySpins Casino Team

Thank you OnlySpins Casino Team, for the good news!

Dear dman111

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dman111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina