HomeComplaintsOnlySpins Casino - Player's withdrawal has been delayed.

OnlySpins Casino - Player's withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

5d 13h 35m 52s

OnlySpins Casino
Safety Index:High

Case summary

The player from Hungary requested a withdrawal of €500 on April 7, but after three weeks, he still has not received the funds. Despite not being asked for any KYC documentation, he finds the live chat responses unhelpful as they simply advise him to wait longer.

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1 week ago

Hello i requested a 500 euro withdraw in april 7. But i still did not got it to this day, live chat is useless, just saying to wait longer

They did not asked for any KYC

I saw here so many people have the same problem... its insane

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1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 week ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you made any successful withdrawals from this casino before?
  • What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
  • Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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yesterday

Dear Koszolanorbi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Koszolanorbi has 5d 13h 35m 52s to reply

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