The player from Hungary had requested a withdrawal of €500 on April 7, but after three weeks, he still had not received the funds. Despite not being asked for any KYC documentation, he found the live chat responses unhelpful as they simply advised him to wait longer. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. Consequently, no further investigation or resolution was provided at that time. The player retained the option to reopen the complaint if he chose to resume communication.
OnlySpins Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €4,000
OnlySpins Casino
Safety Index 8.2 HighCase summary
Discussion
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2 months ago
Hello i requested a 500 euro withdraw in april 7. But i still did not got it to this day, live chat is useless, just saying to wait longer
They did not asked for any KYC
I saw here so many people have the same problem... its insane
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Koszolanorbi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
