The player from Germany faces an issue with an incomplete game history for April 5th, 2026, which is stuck at a specific time, preventing her from providing the necessary details for her participation in the Wonderpot promotion. She has not received the credited win of over 21,000 despite numerous emails to Onlyspins over the past months.
OnlySpins Casino - Player's winnings are delayed due to incomplete game history.
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OnlySpins Casino
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2 hours ago
Translation
My game history for April 5th, 2026 isn't displaying completely. It's stuck at 11:53 and won't go any further. I need the times from 00:00 to 11:52, which I've already sent via email. However, I've been given the runaround for three months now, and nothing has happened.
I participated in the Wonderpot promotion and was shown the Wonderpot Ultra as a win of 21,000+, but this amount has not been credited to my gaming account. As described above, I cannot provide the times and bet ID because my game history is incomplete. I have already sent countless emails to Onlyspins, but I keep getting the same replies. I urgently need help.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OnlySpins Casino.
I checked the demo version of the game you specified and found this option to retrieve your game history:
The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the server of the game provider. If two different results exist, the correct one is the one on the server of the game provider.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to the game's history via the option I shared in the screenshot?
- Is there any evidence that the wins were credited to your player's balance at any point?
- Could you please share with me your communication with the casino when attempting to resolve the issue and when asking for your full game history? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
