OnlySpins Casino - Player’s accounts have been closed and withdrawals confiscated.

I play at the "ONLYSPIN" casino and at 13 other casinos belonging to the same company. I have a single account in my name at each casino. On January 16th, I requested a withdrawal of approximately €45 from each casino (13 in total, more than €500 approximately), and they held the withdrawal. Then they blocked my access to the casinos and canceled the withdrawals.

I have not violated any of their Terms and Conditions with the strategy I used. I play on "Bonus Crab" and in live casino games (bj, roulette, baccarat).

I have made several previous withdrawals at these casinos, but they refuse to give me an explanation as to why they closed my accounts.

I want the money that's inside.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear crixuss123,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

Could you please confirm whether all 13 casino accounts have been blocked, or only some of them?

• Have you ever made successful withdrawals from these casinos before?
• Did you successfully complete the KYC verification process at all of the casinos?
• Did you play the Bonus Crab promotion at all 13 casinos, or only at some of them?
• Did the casinos provide any explanation or reason for closing your accounts?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.