OnlySpins Casino - Player believes that their withdrawal has been delayed.

Hi Casino Guru Team,

I would like to open a complaint against onlyspins casino ,

I have 3 pending withdrawals with them . First one which I requested on the 17th got cancelled today. Reason given was there is a technical error with payment provider . Now I know I have to wait 2 weeks to start with the complaint but the problem is my withdrawal gets declined every 4th day so no point in waiting .

i am always told it will be dealt with very closely and we will make sure that it is successful and there is nothing wrong with the payment anymore . Then again same excuse the next time .

I have had the same issue with their sister company so I know it’s no point waiting 2 weeks. They fail to give me proof of the error when requested.

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Dear Smista,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Smista,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla