The player from Australia claimed that his winnings were not being paid due to the casino's assertion that he had changed his bet within five rounds, which he denied. He had evidence from his gaming history, but the casino refused to honor the payout. The player did not respond to the Complaints Team's requests for additional information and evidence to investigate the matter further. As a result, the complaint was closed due to a lack of cooperation, with the option to reopen it if the player decided to resume communication.
One2bet Casino - Player’s winnings are being confiscated.
Closed
Our verdict
Player stopped responding
Amount: A$3,650
One2bet Casino
Safety Index 7.2 Above averageCase summary
Discussion
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1 month ago
Non payment of win breach off no bet change within five rounds which I didnot Jilli getting rich free spin card did when used they state I changed the bet bye there logs I have proof from jilli history but still will not honour worst site ever
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with One2bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When did the incident happen?
- Which games did you play in the casino?
- Which particular winnings are the point of contention between you and the casino?
- What proof of achieving winnings are you able to provide as evidence?
- Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Candoanything1979aus,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
