The player from Australia claims that his winnings are not being paid due to the casino's assertion that he changed his bet within five rounds, which he denies. He has evidence from his gaming history but the casino refuses to honor the payout.
One2bet Casino - Player’s winnings are being confiscated.
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Current status
Waiting for player to reply
4d 2h 34m 51s
One2bet Casino
Safety Index:Above averageCase summary
Discussion
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4 days ago
Non payment of win breach off no bet change within five rounds which I didnot Jilli getting rich free spin card did when used they state I changed the bet bye there logs I have proof from jilli history but still will not honour worst site ever
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with One2bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When did the incident happen?
- Which games did you play in the casino?
- Which particular winnings are the point of contention between you and the casino?
- What proof of achieving winnings are you able to provide as evidence?
- Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
