The player from Manitoba had deposited funds using Loonio, but the deposit was credited to the wrong casino. She contacted both Olympusbet and Loonio, but Loonio had stopped responding, and Olympusbet continued to request account information that she did not possess. The issue was resolved when the funds were returned after the Loonio deposit expired, confirming that no further action was needed. The complaint was marked as resolved in the system.
Olympusbet Casino - Player is facing issues with her account.
Resolved
Our verdict
Case closed
Amount: C$88
Olympusbet Casino
Safety Index:Very lowCase summary
Discussion
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1 year ago
Used loonio for the deposit but wrong casino credited with deposit, contacted Olympusbet, and Loonio. Loonio has stopped responding. Olympusbet keeps requesting my account but don't have an account or way to get funds received.
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1 year ago
Dear SusieQ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you deposited money into an incorrect casino?
- Could you please clarify how this could happen?
- Also, do I understand correctly that you don't have an account at the Olympus Casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Yes wrong casino two different requests were processed, one to the wrong casino. I am not aware of any accounts at Olympusbet casino.
Thanks for your assistance.
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1 year ago
Thank you for your reply, SusieQ. Which casino did you want to originally deposit to? How is it even possible that it went to a completely different recipient?
Please forward me the communication between you and the payment provider, and you and the casino to kristina.s@casino.guru. Thank you in advance.
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1 year ago
The loonio deposit expired and the funds were returned yesterday. Yes loonio would be able to answer how the funds got directed to wrong casino, however would never be possible with gigadat. Thanks for your help.
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1 year ago
Dear SusieQ,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
