Olymp Casino - Player's withdrawal request is delayed and unjustified.

Hello!

I am filing a complaint against the online casino Olimp (Olimp Casino / Olimp.bet).

After repeatedly requesting withdrawals, the casino requires a deposit receipt with my full name, even though the deposit was made in USDT cryptocurrency (TRC20 network). More precisely, the total loss was 100 million, after which I simply lost it all! I'm tired of waiting more than four months for their withdrawals! My balance is 2,000, and this deposit was from a card worth 4,000, where I provided all the necessary data: deposit receipts, statements, etc. I did, but they're demanding something impossible, which I couldn't have provided, even though I provided everything from my wallet, card, statements, etc.

And they also demand that I provide a replenishment, not a hash transaction, but my wallet and a replenishment of my wallet with my full name data.

Let me explain:

My wallet is Trustee Wallet, a decentralized application that does not collect or store any personal data from its users.

Cryptocurrency transfers do not require receipts with full names, and all transactions are recorded on the blockchain and are publicly available.

I have provided screenshots of the transaction from Tronscan and a video confirming that the address belongs to my wallet.

Despite this, the casino refuses to accept this evidence and blocks the withdrawal of funds, demanding a document that is impossible to obtain in principle.

I consider this behavior to be unjustified and aimed at refusing to pay out the winnings.

I request that you consider this complaint and oblige the casino to:

Accept the provided evidence as proof of ownership of the wallet.

Unblock and pay out funds.

Conduct an audit of the support service's actions for abuse.

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Dear Leo777888, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Olymp Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

 

I've been playing for a very long time, maybe 5 years, I don't remember exactly more, I didn't expect this in this casino)

I try not to play with bonuses; I always lose and win small things.

The account is verified, there were no problems with withdrawals, even though the cards were changed over time!

And then I decided to play with a crypto wallet. I played for more than a month, but there was no withdrawal or replenishment either.

And at one wonderful moment, when I lost everything and replenished everything! And that's almost 10 million in total))) I ended up winning back part of it and decided to withdraw it with a minus, they set me a daily limit

At first, more than a day passed, and it says the limit is for a week, but we didn't reach it, and after a day, it says the limit is for a month.

In this case, they didn't give me any money, but it was the beginning of the month, so that's the question for them)))

I listened to their nonsense in the chat, ok, I think I'll wait a month, more than a month has passed, I was able to install it

Initially, they stated and wrote on the website that the withdrawal amount was up to 4.7kk, but in the end, they

They replied that it was 2.8kk and they apologized))) but I couldn't find anything similar in the results again when I contacted them

They tell me that you have a daily limit of 500 thousand, okay, I'll start placing bets every day.

I'm withdrawing 500 out of 4 withdrawals, but they're canceling one, and it's been like this for a whole month.

I withdrew some 3-5 million, maybe, but not more, and I continued playing slowly.

There were no more minuses, I got my money back, but with the withdrawal, they didn't let me withdraw it at all again.

What are the limits? When I had almost 15 million on my balance,

They requested verification. I went to tech support and clarified everything they needed to provide, item by item.

Okay, I think I have everything I need, I can provide it, but I can't send them the documents.

I click upload and it throws me away and simply doesn't let me upload the documents and they don't accept them by email))

I wrote to support, emailed them, and sent them to chat. It's the same thing. Support just closes the chat and you don't have time to write anything.

Or they advise not to even enter the chat, and as a result, they give you a bunch of mirrors to read your cache, etc., which is nonsense in short.

They're shoving something into my ear))) In the end, I was able to send it all to them via my computer, but I can't do it from my phone.

Sow a day until I lose all my money there because they won't let me withdraw it, that's not the point

I went through all the verification except for the payment confirmation, but they're canceling the crypto wallet, no matter what.

I provided more than one transaction hash, and they started asking for something that doesn't exist in nature.

Top up your decentralized crypto wallet (full name, check, exchange, bank statement, etc.) here

In fact, I think in the end I'll find out that it's basically impossible to add, it turns out! For now

I corresponded with them, mail support is intermittent, you get information from them, I continued playing

I send them one thing, then another, you wait, constant cancellations, I've already given them what's actually

I shouldn't, in fact, add more than 100 million and change to the balance sheet total.

But I can't draw a conclusion. The day comes when I just stupidly decide to lose all this money.

And wait for a miracle to confirm your decentralized wallet where there is no such data, full name at all!

In the end, my balance was zero and there was nothing to withdraw. I decided to go play with the card and collected some small items right away.

I've got all the statements, receipts, etc., and I want to withdraw half of the funds. I'm sending them the documents they requested, but the documents immediately started uploading from my phone. It's a fiasco. So, they're asking for all the deposits I made previously, even though I made the first deposits with this card. Maybe I deposited them with another card, I don't remember. But it turns out they're still asking for confirmation of the crypto wallet and its statements. And it turns out they're not even identifying these cards! Basically, they stole the money from me. They're scammers! The withdrawal is blocked, they're asking for something unrealistic to provide them, and they know I can't provide it because everything is publicly available, and they can see it in my crypto wallet, even though I provided the wallet address, transaction history, balance, and essentially nothing related to the KYC/AML procedure; the transaction hash is enough, and they're getting into some unrealistic bullshit like their government-issued license))) In fact, the Olympus government uses a Curacao license as a cover, but is actually violating player rights and not fulfilling its payment obligations!

The chat messages on their website aren't saved. There are quite a few screenshots, including winnings, deposits, and withdrawals. You have to look for them on your phone, but the money isn't there anymore. In fact, I lost it all.

There's a lot of correspondence going on in the mail. In fact, my balance is 2000, and it was topped up with a card: 1000 + 3000.

Despite the fact that there were 100 million) I played from a crypto wallet and they didn't give me back the winnings like that

but here the prince is already in charge and the withdrawal is blocked despite the fact that I replenished it and quite a lot before that

Dear Leo777888, 

thank you for your message and email.

Do I understand correctly that you have played all your funds?

Looking forward to your reply,

Katarina

Absolutely right! I simply screwed them all into nothing in the slots. I'm tired of hearing the same old story and demanding unrealistic proof of a decentralized crypto wallet with my full name, which is essentially impossible. They're asking for bank statements, exchange statements, etc. What do banks and exchanges have to do with anything? The deposits came from a wallet. I provided more than one hashed transaction! They're demanding that I provide my original wallet deposit. What am I thinking?))) In the end, they didn't even need the hashed transaction, and I provided more than one deposit/withdrawal to their wallet and website! I'm telling you I can't give you my "12 Words" wallet, it would be fraud on their part, and I'll end up without a wallet. There are screenshots of winnings, balances, and withdrawals. At first, they even withdrew some of it. I withdrew part of it, and I went back and forth and replenished it when I started to turn a profit. There was no need to top it up, but they cut withdrawals to a minimum and didn't withdraw anything. Then they kept me stuck with limits for months, and then they closed it completely. I ended up with about 100 million in winnings, and I rolled it back to zero because there was no withdrawal! My mistake is that I topped up my account with a card, then a little 4,000, so I provided all the receipts and bank statements, but they don't need them. As a result, they continue to ask for an early top-up of the wallet. Even though I lost all my winnings and topped up with a card. I wanted to withdraw 2,000, but they won't let me, even taking that little bit.

Dear Leo777888,

sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. 

All the best,

Katarina