OdinBet Casino - Player's account has been closed after a big win.

I hit the biggest win I’ve ever had gambling £15000 GBP , I hit the max win on Hacksaws Le fisherman, I was fully verified all checks on there behalf came back good no issues , I had made a couple of small withdrawals before this win and had no problems, the minute I won big and tried to make a withdrawal there was a problem, Sunday night my account was open and I was playing , Monday morning account closed no access to my account or my wallet and funds. Customer services could not give me answers other than I had broken there terms and conditions but could not or would not tell me which or why …. They just took my winnings and closed my account …. Any help would be very very welcome any advice on how to get my winnings I’ve complained about this to so many different authorities but am not getting much help

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila