The player from Hungary was facing issues with two pending withdrawal requests totaling 300,000 HUF that had remained unprocessed for over two weeks, despite having a verified account. He had previously received a successful withdrawal and was seeking assistance to recover the total balance. We asked him for details about the processing time of his last withdrawal, the withdrawal method used, and whether the winnings had been made with an active bonus. The complaint was then marked as resolved by the player, so we closed the case as resolved.
NV Casino - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: 300,000 Ft
NV Casino
Safety Index 8.8 HighCase summary
Discussion
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1 month ago
Dear Casino Guru Team, I am submitting a complaint against NV Casino regarding two pending withdrawals totaling 300,000 HUF that have not been processed for over two weeks. My account is fully verified (KYC approved) and I previously received a successful first withdrawal on 05.04.2026. On 31st of August, I requested two separate withdrawals because the system did not allow me to request the full amount in a single transaction: 175,000 HUF 125,000 HUF Both requests have remained pending since August 31st without any clear explanation or processing from the casino support team. I have attached screenshots of my verified profile status, the pending withdrawal requests, the email confirmations, and proof of my previous successful payout. Please help me recover my total balance of 300,000 HUF. Thank you!
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you let us know how long did your last successful withdrawal took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Luck66,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
