The player from Germany faces repeated rejection of his payout requests, having been denied 12 times despite submitting and getting approval for all required documents. He expresses frustration over the ongoing issue.
NV Casino - Player's withdrawal requests are repeatedly delayed.
Opened
Current status
Waiting for player to reply
6d 21h 2m 48s
NV Casino
Safety Index:HighCase summary
Discussion
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2 hours ago
Important notice:
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2 hours ago
Dear Atilato,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested withdrawals?
- Have you made any successful withdrawals before?
- Could you please confirm which KYC documents you have already submitted and when?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
