The player from Greece has been waiting for a week after submitting a withdrawal request and all required documents, which were approved. Despite this, her account remains incomplete, and a withdrawal has been canceled without her initiating it.
NV Casino - Player's withdrawal is delayed due to incomplete account status.
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Waiting for Casino Guru to reply
6d 3h 34m 56s
NV Casino
Safety Index:HighCase summary
Discussion
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Public
3 days ago
Translation
It's been a week since 27/04 that I have made a withdrawal request and I have sent all the documents they request and they have been approved, my account is still INCOMPLETE. There was a withdrawal cancellation and they tell me that I made it when I did not and they talked to them about this issue
So at the same time I resubmitted the withdrawal request and of course everything is still pending.
Both the account and the withdrawal
From the live chat they tell me to wait for the account verification which takes from a few hours to a few days, they don't specify how many days that is.
And generally I hear the same thing over and over again and wait for an email that never comes.
Automatic translation:
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21 hours ago
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21 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible? Can you log in?
- Have you made any previous successful payouts from the casino in the past?
- Which documents did the casino approve, and which were requested from you again?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
