NV Casino - Player's winnings are confiscated by the casino.

I am filing an urgent complaint against NV Casino for wrongfully confiscating my winnings of 200,000 HUF. They blocked my account due to a minor birth year typo during registration, despite the fact that I submitted my authentic ID cards which proved I am well over 18 years old.

Furthermore, I discovered that NV Casino operates without any valid regulatory gaming license. They attempted to blackmail me into accepting only 23,000 HUF under their predatory clause 5.4, which I refused. When I asked for an alternative dispute resolution, they falsely redirected me to AskGamblers, knowing they have no real license to back them up.

Since they operate without regulation and are withholding my verified, legitimate winnings over a simple clerical error, I ask the Casino Guru team to take over my case and help me recover my 200,000 HUF.

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Dear artcas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that you must always enter correct and complete personal information when creating an account. If you made a mistake, you should contact support before depositing and playing. Any online casino has the right to verify your identity at any point, and it is impossible to pass the verification if you fail to provide the correct personal information.

• Have you attempted to correct the personal information in your player's profile before depositing and playing?
• Could you please explain what the minor discrepancy in your DOB was?

Thank you very much for your understanding.

Best regards,

Tomas

And I received this email from them yesterday.

Greetings,

Casino confirms that they were acting strictly according to T&Cs of the casino:

"5.4. You certify that you have provided accurate, complete, and true information about yourself upon registration and will promptly update any registration information that may have changed to maintain its accuracy. Where the information is not provided, or is deemed to be incomplete, inaccurate, or outdated at any time, the Company reserves the right to suspend the account registration and treat any subsequent deposits to the Player’s account as invalid, with any winnings arising from such deposits being void, and may result in account closure, limitations, or voiding of transactions."

We can confirm, the player did not request any changes within their personal details prior to deposit/gaming activity.

Kind regards

Dear NV Casino representative,

Could you please confirm if all other personal information provided by the player has been filled out correctly, apart from the date of birth?

Additionally, would it be possible to provide us with a screenshot of the player’s log showing the changes he made in his account profile information? This would help our team review whether the incorrect date of birth was the result of the player’s mistake.

We appreciate your cooperation and look forward to your response.

Greetings Tomas,

Yes, we can confirm, the difference is within the DOB.

And once again, we can confirm, the player did not request any changes within their personal details prior to deposit/gaming activity.

Regards

Dear player,

Based on the information gathered, we are unable to pursue the case further. The casino's terms and conditions are as follows:

5.4. You certify that you have provided accurate, complete, and true information about yourself upon registration and will promptly update any registration information that may have changed to maintain its accuracy. Where the information is not provided, or is deemed to be incomplete, inaccurate, or outdated at any time, the Company reserves the right to suspend the account registration and treat any subsequent deposits to the Player’s account as invalid, with any winnings arising from such deposits being void, and may result in account closure, limitations, or voiding of transactions.

Unfortunately, by providing incorrect personal information, you breached one of the main rules of online gambling, even if it was by accident. It would be impossible for you to verify your account, and we believe the casino acted in compliance with its General T&Cs. I can only recommend that you be more careful next time and double-check all the information you fill in your player profile. If you make a mistake, make sure to fix the information yourself or with the help of support before depositing and playing.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.