NV Casino - Player's LTC deposit has been delayed.

Complaint Title: Unloaded Litecoin (LTC) deposit of 8.55 LTC – Casino has been delaying for 12 days now

Description of the complaint:

I am filing an official complaint against this casino regarding a Litecoin (LTC) deposit of 8.55 LTC, which was fully held by the platform. The deposit was made on June 22, 2026.

The transaction was successfully processed and confirmed on the blockchain immediately. I provided the casino support team with irrefutable evidence, including clear screenshots and the official transaction hash. Even though the funds are in their wallet, the casino is constantly using delaying tactics, changing operators (Elena, Dakota, Adriana, Lenny, Flor and Max) and giving contradictory justifications.

First, they gave a specific deadline in UTC time, which passed. Then, an operator named Flor falsely claimed that they would "prepare documents so that my payment system can refund the amount," which is mathematically impossible for an irreversible transaction on the Litecoin blockchain. Today, July 3, 2026, another operator named Max told me that "specialists are working on this and it takes time," stretching the delay to 12 days.

It is clear that the casino has received my 8.55 LTC but refuses to load my account balance or process the deposit. I am asking the mediation team to intervene and help me get my funds loaded or returned.

Evidence of the transaction:

Casino domain: 76nv281.casino

Transaction Hash (TxID): 34c2d8a4232bdacb5b2b94a3b96913419701dfe724034f8057590fa7984d1308

My return address: ltc1q7vgpcdv0zyzwcfdaw58jz0k2wgts76g2j3r7k0

Recipient (casino) address: M8uin6LnkFQgGmZFEgzmVYGSC3Hvv3hUN6

Amount: 8.55 LTC

Player username: Milen Mihaylov ( milenm66@gmail.com ).I have dozens of screenshots of the communication with NV Casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits to the casino in the past using the same or a different payment method? Have you made any successful payouts?
• Could you please share with me your communication with the casino promising a refund? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas