NV Casino - Player’s KYC verification is delayed.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing with the verification process at NV Casino.

Please understand that KYC is a very important and essential process, during which the casino verifies the player's identity and payment methods to ensure that funds are sent to their rightful owner. This process may take several working days, and casinos are entitled to request supporting documentation.

Could you please clarify a few details?

• When exactly did you submit the official Revolut bank statement showing the nine virtual cards?
• Has the casino reviewed this document and explicitly rejected it, or are you still waiting for their response?
• Has the casino suggested any alternative way to verify these payment methods?

I hope we can help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tsotsos21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila