The player from Ireland had deposited money for a 500% bonus, which was confirmed as received on the blockchain but was not credited to their NV account. Despite being fully verified, the player had received no response to multiple inquiries via email and had received inadequate assistance through chat. The complaint was ultimately marked as resolved by the player, and the issue was closed by the Complaints Team after confirmation of resolution. The player was encouraged to reach out again if future issues arose, and the resolution process was completed without charge.
NV Casino - Player's deposit is delayed and uncredited.
Resolved
Our verdict
Case closed
Amount: €102
NV Casino
Safety Index 8.7 HighCase summary
Discussion
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1 month ago
Hello,
Deposited for a 500% bonus on Sunday 21st June. Money has left my LTC wallet, shows as confirmed as being received by NV wallet on the blockchain. Has not been credited to my NV account. Have chased multiple times No response on emails and absolute tripe on chat (Managed to get through to speak to a human once. Every other time it's just a bot.
Fully verified etc. €102.
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Have you made any previous successful deposits in the casino using the same payment method?
- Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
