The player from Germany faces an issue with depositing money as the transaction has been processed through Payzoff and Peratera, yet the funds have not been credited to his casino account. Despite providing transaction details, he received no response and threatens to report the situation as fraud if not resolved within 24 hours.
NV Casino - Player's deposit has not been credited.
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Waiting for Casino Guru to reply
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NV Casino
Safety Index 8.7 HighCase summary
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17 hours ago
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17 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
