NV Casino - Player's deposit has not been credited.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

support@payzoff.comI contacted them on Saturday, May 30th, at 11:54 PM:

Dear hofmann.jens

Sorry you faced the issues with the payment.

Can you please specify the disputed transaction ID?

Regards

Hello, when will I finally get a response?

Greetings,

According to the log, the amount was credited onto your account at 03.06.2026 19:12:05 (UTC)

You played with the money credited. And as per now your account is blocked due to gambling addiction.

Regards

Dear NV Casino team, thank you for your response.

Dear Player, we kindly request your confirmation regarding whether your deposit has been credited and if your account has been closed. May we consider this matter resolved?

Thank you in advance for your response.

Dear [Redacted],

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru