NV Casino - Player's bonus has been delayed.

Hello,

I made a deposit while activating a bonus code, but due to a delay in payment processing that was not my fault, the bonus disappeared. I chose to make the deposit only because of this bonus offer.

I contacted the casino, but I still have not received any response for three days. I would like the bonus to be added to my account, otherwise this whole situation appears misleading and dishonest.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you already played with your deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila