NV Casino - Player's account is closed with winnings confiscated.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify whether you entered your first name with a double "g" as a typo, or whether you entered it without realizing that the Latin transcription of your name on your ID was different?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Could you please forward me the complete communication in which the casino explained the account closure and offered to return only €50 of your €540 balance? Please also include any confirmation showing that your KYC verification had previously been approved. You can send the documents to me at veronika.f@casino.guru and mention complaint ID 232435 in the email.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika