NV Casino - Player’s account is blocked.

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Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with NV Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila

They blocked my account, they blocked it for 4900 PLN. I sent them all the documents for verification, I gave them the correct data and they blocked my account and that's it.

Dear Kacus

Thank you for your complaint.

Can you kindly let us know who the documents belong to?

Thank you for your cooperation!

Regards

Dear Kacus

Can you also specify a year of birth of the owner of the account?

Thank you!

please unblock your account or I will report you

Dear Kacus

Can you explain the above please?

Regards

Dear Kacus

Your statement that you provided false personal information raises serious concerns regarding the ownership and use of this account. Providing false identity details constitutes a serious breach of our account registration and verification requirements and may indicate attempted fraud or identity misuse.

The account will remain blocked pending a formal compliance review and verification of the lawful account holder’s identity. Changing the registered details or requesting access does not establish ownership.

Relevant account records and correspondence will be preserved. If the review identifies suspected unlawful activity, the matter may be referred to the competent authorities, with supporting evidence, in accordance with applicable law.

You are entitled to contact the police, and we will cooperate with any lawful request from the authorities. However, this does not override our verification requirements or provide grounds for unblocking the account.

Regards

Dear Kacus,

Thank you for your responses and for clarifying the situation.

After reviewing the information provided by you and the casino, we unfortunately cannot proceed further with your complaint.

You have confirmed that the personal details used to register your account were incorrect. Providing false information during registration is a serious violation of the casino's terms and conditions. Casinos are entitled to verify the identity of their players and restrict accounts when the registered information does not match the actual account holder.

Under these circumstances, we cannot consider the casino's decision to block your account unjustified, nor can we require the casino to restore your access.

For future reference, I strongly recommend always registering casino accounts using your own accurate personal information to avoid similar situations.

For the reasons mentioned above, your complaint will now be rejected.

I'm sorry we couldn't be of more help on this occasion. Thank you for your understanding.

Best regards,

Attila