The player from Bulgaria deposited $150 and reached $700 in winnings, but after submitting the requested documents for verification, the casino closed his account and has not released his funds.
NV Casino - Player's account has been closed without payout.
Opened
Current status
Waiting for player to reply
6d 8h 38m 53s
NV Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
2 days ago
Hello
I deposited $150 at this casino and was able to reach $700. The casino asked me for documents to verify my account and I sent them everything they requested, but they ended up closing my account and not giving me my money.
Public
Public
15 hours ago
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Public
Public
15 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
