NV Casino - Player’s account has been closed with funds confiscated.

Dear Casino Guru Team,

I am lodging a formal complaint against 31nv.casino regarding the arbitrary closure of my account and the unjust confiscation of my funds following a fully completed and approved verification process.

(Note: My registered email and Account ID are clearly visible in the private attachments provided to the Casino Guru mediation team and casino representatives).

Timeline & Factual Summary:

1. Registration & Deposits: I registered an account on 31nv.casino (Account ID: 86138541) through an official affiliate partner promotion and deposited a total of €633 using my verified personal Revolut card.
2. Account Balance & Withdrawals: Following gameplay, my balance reached €1,119.70 with no active wagering requirements (Attachment: Account Balance). I requested legitimate withdrawals totaling €950 (Attachment: Withdrawal History).
3. Verification (KYC) Formally Approved: I was asked to undergo Enhanced KYC. I submitted my National ID (front/back), Proof of Address, Bank statement, and Live ID Selfie. As shown in the attached KYC proof, all four verification categories were reviewed and marked as "Approved" ("Εγκρίθηκε") by the casino.
4. Arbitrary Confiscation: Immediately after granting full KYC approval, the casino blocked my account. In live chat, operator "Max" stated that the block was due to a discrepancy in the birth date entered during quick registration.
5. Nature of the Discrepancy: My real date of birth is 09/02/1997 (fully validated via my approved ID and card), while it was mistakenly entered as 09/01/1997 during registration. This is a harmless single-month typographic slip (January instead of February). I am 29 years old, legally of age under both dates, with zero fraudulent intent, no multi-accounting, and no advantage gained.
6. Coercive Offer & Refusal to Refund Deposits: As documented in the attached chat transcript, the operator confiscated my entire balance and coercively offered to leave merely €100 in my account as an arbitrary settlement. Upon my refusal, account access was disabled entirely.

My Position: Under standard fair gaming practices and Casino Guru’s established guidelines, an honest typographical error in profile data—where true identity, legal age, and ownership of funds are indisputably verified and formally approved—can at most justify closing the account, but never confiscating the player's initial deposits.

31nv.casino is unlawfully retaining my €633 deposited funds. I request the full refund of my €633 deposit capital back to my originating payment method.

Thank you for mediating this matter.

Kind regards

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Apart from the date of birth, was all other personal information entered correctly and truthfully during registration?
• Did you contact the casino to correct your date of birth before the verification process began?
• Did the casino confirm that the date-of-birth discrepancy was the only reason for closing your account and confiscating the funds?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila