NV Casino - Player’s account has been closed and funds confiscated.

NV Casino blocked my account and refused to refund 3200 EUR after a 60-day investigation. VIP Manager Laura explicitly told me on live chat today to open a complaint here on CasinoGuru. I have 54 screenshots of chat evidence and Paysafecard receipts ready to provide via email as soon as a complaint specialist

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila