NV Casino - Player's account has been closed.

I won 1500 euros at NV casino.. I sent all the required documents and they delayed them and asked me for more and now they have blocked my account on the pretext that I have other accounts and that is not true.. they even said that they would leave me 20 euros in my account.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina