The player from Albania wanted her account deleted after depositing a small amount of money. Despite having contacted support and sent an email requesting the deletion, she had not received any response after 25 minutes. The Complaints Team clarified that they could not force the casino to close accounts unless gambling problems were expressed and suggested unsubscribing from communications. Due to a lack of response from the player, the complaint was closed, but the option to reopen it remained available.
NV Casino - Player's account deletion request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €10
NV Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
I put my money there, it was a really small amount but we needed that money. My mom thought it would be a good idea to try this casino beacuse we might win some money and pay off some of our debts. But I talked to 2 girls to delete my data account but I got no response. It's been 25 minutes and still not one response. I also sent them an email and hopefully they'll approve my request.
Public
Public
7 months ago
Dear player,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NV Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? Do you want to delete your casino account, or are you waiting for a withdrawal?
I will be waiting for your reply patiently.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 months ago
Dear that_girlfromohio12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
I want to delete my account and not have my bank card information on the casino
Public
Public
7 months ago
Dear player, thank you for the clarification. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Natalia
Public
Public
6 months ago
Dear that_girlfromohio12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
