NV Casino - Player's account closure request is ignored.

Ich forderte NV Casino mehrfach auf , mein Konto zu schließen ! ( Dauerhaften Selbstausschluss auf dieser Webseite)

Die reagieren einfach nicht und ignorieren meine Emails !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Failure to respond to a self-exclusion request is a serious concern, so we would like to look into this matter more closely.

To proceed, I would kindly ask you to clarify a few important details:

• Could you please confirm when you first requested permanent self-exclusion?
• Did you explicitly mention terms such as "gambling problem," "self-exclusion," or "permanent closure" in your requests?
• How many times have you contacted the casino, and through which channels (email, live chat, etc.)?
• Were all requests sent from your registered email address linked to your casino account?
• Could you please provide or forward the emails you sent to the casino, including full threads if possible, to petronela.k@casino.guru?

These details will help us determine whether the casino failed to act on a valid self-exclusion request and whether further steps are needed.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela