The player from Germany requested that his accounts across all Nixxe BV websites be blocked for life, citing concerns about the company's practices and his own health. He had made multiple requests to prevent any future gameplay. The issue was resolved as the player confirmed that his complaint had been addressed satisfactorily. The Complaints Team marked the case as 'Resolved' in their system, expressing gratitude for the player's cooperation.
NV Casino - Player requests permanent account closure.
Resolved
Our verdict
Case closed
Amount: ??
NV Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
I have asked the platform several times to block my game account on all websites of Nixxe BV for life
the company lifts every round
and is one of the most dangerous where I have played
I am very sick I ask the company to block all my game account for life without the possibility that I can play again with the company
Automatic translation:
Public
Public
6 months ago
Dear elvissweet,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing regarding your request to have your accounts permanently blocked.
To better understand your situation, could you please clarify a few points for us?
- On which websites belonging to Nixxe BV do you currently have accounts open?
- When did you first request permanent self-exclusion, and by what method (e.g., live chat, email, account settings)?
- Have you received any response from the casino to your requests? If yes, could you share what they said?
- Do you have any written confirmation, screenshots, or emails from the casino regarding your exclusion requests?
If you prefer, you can forward any relevant communication directly to petronela.k@casino.guru so we can review it.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear elvissweet,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petronela
