NV Casino - Player requests account closure but it remains open.

Kasyno w tym momencie kategorycznie odmawia zamknięcia mojego konta. Moje prośby są ignorowane, a profil cały czas pozostaje otwarty, abym mógł wpłacać kolejne pieniądze. To jawne i rażące łamanie zasad ochrony gracza. Żądam zmuszenia operatora do natychmiastowej blokady i zwrotu środków wpłaconych w czasie, gdy kasyno odmawiało zamknięcia mojego profilu".

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with NV Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you first inform the casino of gambling-related problems, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for the forwarded screenshots. Unfortunately, you haven't answered my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Wysłałem email z załącznikami. Konto aktualnie jest zamknięte po wielu próbach i prośbach.

Dzisiaj kolejny raz otrzymałem ofertę bonusu

Hello,

Thank you for your reply. I'm glad to hear that your account has now been closed.

However, I still need a few important details to proceed with your complaint.

• Could you please forward the original email in which you explicitly informed the casino about your gambling addiction to attila.g@casino.guru?
• On what exact date did the casino finally close your account?
• When did you make your last deposit?

Thank you for your cooperation.

Best regards,

Attila

Nie mogę sprawdzić kiedy dokładnie zostało zamknięte konto i kiedy zrobiłem ostatnio depozyt. Przesłałem na maila wiadomości

Hello,

Thank you for your reply.

I understand that you may not remember the exact dates. However, we still need some additional information and evidence to proceed with your complaint.

Could you please:

• Forward the original email in which you explicitly mentioned your gambling addiction directly to attila.g@casino.guru. Please forward the email itself rather than sending a screenshot.
• Provide your deposit history or bank statements showing whether you made any deposits after informing the casino about your gambling problem.

We need to establish whether you continued depositing after the casino was made aware of your gambling addiction, as this is essential for assessing your complaint.

Unfortunately, without the necessary evidence, we will not be able to investigate the matter further and will have to reject your complaint.

Thank you for your understanding and cooperation.

Best regards,

Attila

Dear szychalec,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.