The player from British Columbia faced issues with withdrawing winnings from Nummus Casino after depositing a required verification amount that had not been credited to his account. Despite providing evidence of the transaction, the casino's support team continued to delay and provide no updates, leading him to question the legitimacy of the casino's operations. The issue was resolved after further communication, and the complaint was marked as 'resolved' by the Complaints Team.
Nummus Casino - Player's withdrawal is delayed due to deposit issues.
Resolved
Our verdict
Case closed
Amount: C$11
Nummus Casino
Safety Index:LowCase summary
Discussion
Public
Public
7 months ago
I’m writing to warn others about my ongoing nightmare with Nummus Casino.
After registering, I claimed a no deposit bonus, met all the wagering requirements, and successfully turned it into $100 real money. When I went to withdraw, I was told KYC verification was required — fair enough. I submitted all documents and was quickly verified.
However, when I attempted to withdraw again, I was informed I now needed to make a **$10 verification deposit** — information that is **not disclosed anywhere** on their site and only communicated through their so-called "24/7" live chat (which only operates between 9:00 CET and 13:00 CET).
Despite the lack of transparency, I complied. I sent $10 USDC from my Coinbase wallet to the wallet address provided by Nummus Casino. The transaction was confirmed instantly and can be publicly verified here:
**[Transaction link](https://basescan.org/tx/0x728ee2fb8a642c3e893ec3c39f86c5a63f6befa702bd51cf88935ec7d44e3d70)**
After 30 minutes with no sign of the deposit being credited to my account, I contacted support. They acknowledged it was unusual and said their finance department would "immediately" investigate. That was **over 42 hours ago**.
The $11.50 USDC I sent is clearly sitting in the wallet assigned to my Nummus account, verifiable here:
**[Wallet link](https://basescan.org/address/0xf88134df9d09f3a3b5ce8ad90e0e47c0efe1ac33)**
Despite this clear evidence, customer support continues to stonewall me. All they say is that they’re "waiting for a response from their third-party payment processor," with no updates, no refund, and no commitment to honoring my $100 withdrawal.
I even suggested they process the withdrawal as a goodwill gesture since **their own records show** the deposit was made — they refused.
This is completely unacceptable and raises serious concerns about the legitimacy of Nummus Casino. They are holding both my deposit and my winnings hostage with no timeline for resolution. **How can this be legal?**
If you're thinking about playing at Nummus Casino, **think twice** — they have proven to be untrustworthy, opaque, and negligent with customer funds.
Public
Public
7 months ago
Dear tgs10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nummus Casino. To better understand the situation and assist you effectively, I would like to ask you a few questions:
- Could you please send me a link or a screenshot of the no-deposit bonus you activated and played with?
- Have you tried contacting the payment provider to inquire about the status of your deposit?
- Have you made any successful deposits to this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Hi there,
Please see attached above screenshots of the NDB and confirmation from Coinbase regarding my payment deposit, which is supported by the transaction hash (available via this link: https://basescan.org/tx/0x728ee2fb8a642c3e893ec3c39f86c5a63f6befa702bd51cf88935ec7d44e3d70) showing the successful deposit of 11.5USDC in the wallet address provided by the casino. This was my first deposit as, I was asked to make a verification deposit prior to receiving approval for cashing out my bonus winnings, obtained after satisfying casino wagering requirements, in the amount of $100.
Public
Public
7 months ago
Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the missing deposit at [email protected], or post screenshots here.
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7 months ago
this was most recent communication, all other communcation has likely been deleted becasue it goes to my spam folder. i will contact customer service again when theyre online
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7 months ago
Dear tgs10,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
