Nummus Casino - Player's withdrawal is delayed.

I have a delay in payment from casino side. The withdrawal of my winning is pending since April.

My account in casino was registered on 10.04.2025. I made my first deposit, used first welcome bonus and got winning. I claimed a withdrawal on 13.04.2025. After that I am waiting. From time to time I send reminders to the casino with special contact form but there is no reply from casino side. I cannot contact them. Hope for your help.

Dear jjorusovich,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of the withdrawal request with the status visible?
• Could you please share with me your communication with the casino regarding the delay as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jjorusovich,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

I was requested to verify email address and the process was completed successfully. In casino profile there is not an option to upload document, I was not asked about any additional verification from casino side.

I am sharing the screenshot of pending withdrawal here

I forwarded emails. Thank you.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello jjorusovich,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Nummus Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Attila,

There is an update on withdrawal status. It is changed to completed, however I havent received amount to my wallet yet. Please see the screenshot:

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jjorusovich,

Do you have any updates regarding the situation? Have you received your withdrawals?

Hello,

No I dont have any update from casino, I still didnt receive amount and they didnt reply to my email.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino is licensed but does not hold the seal of validation through which complaints can be submitted, there is no approved dispute resolution service or gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij