Numbers Game Casino - Player's withdrawal is delayed for over six months.

I have been trying to withdraw my remaining balance of 450 CAD from NumbersGame for more than six months without success.

I have submitted withdrawal requests via Interac e-Transfer more than 10 times. Every time, the withdrawal is eventually cancelled and the funds are returned to my NumbersGame account.

I contacted customer support on numerous occasions. Different agents repeatedly provided inconsistent explanations. Most often, I was told that the withdrawal password I selected for the Interac transfer did not meet the required criteria.

However, I carefully followed all instructions provided by support, including:

• at least 6 characters;
• no spaces;
• no special characters;
• no uppercase letters.

Despite complying with these requirements, the withdrawals continued to fail.

On several occasions, support agents also confirmed that everything looked correct and that my transfer would be processed shortly. For example, I was told:

• "Yes, everything looks good. Your transfer will follow shortly."
• "You will receive it within 24 hours."
• "I have marked your withdrawal as a priority."

Nevertheless, no withdrawal was ever successfully processed.

The issue has now been ongoing for more than six months. My balance of 450 CAD remains in my account, but I have no way of withdrawing it despite repeated attempts and constant communication with support.

I am requesting that NumbersGame either process my withdrawal immediately or provide a clear technical explanation and an alternative withdrawal method that allows me to receive my funds.

I can provide screenshots of my balance, withdrawal attempts, and conversations with customer support as evidence.

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Dear flodel06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before? What payment method was that?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean