Novibet Casino MX - Player’s withdrawal requests are being canceled.

Ya verifique mi cuenta ya mandé otros documentos que me dijeron y eso tiene más o menos por el día 8 de febrero y las veces que he intentado retirar me anulan el retiro y me dicen que vuelva a intentar y lo hago y lo mismo hasta que les pedí que me dijeran el porque y fue cuando me pidieron los documentos extras después de que ya había verificado mi cuenta espero su apoyo gracias dé antemano.

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Dear elvaquero73, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila