Novibet Casino MX - Player’s refund has been delayed.

buen dia

hago mi reclamo contra el casino novibet el cual no me paga mi dinero.

novibet dejo de operar en mi pais y no dio tiempo a los usurios que pudieran retirar su dinero , se robo el dinero de mi cuenta.

he solicitado el reembolso sin embargo nunca me dan una solucion , ultimamente me han solicitado mi cuenta skrill para enviarme mi dinero , pero ya han pasado mas de 2 meses y ya no me responden mis correos.

es una estafa total el casino novibet , recomiendo a la gente no depositar su dinero aqui , genera mucha desconfianza.

las transferencias de skrill son inmediatas pero novibet se demora 2 meses , SON UNOS COMPLETOS ESTAFADORES Y LADRONES , no es posible que me tengan esperando desde marzo del año pasado esperando por mi pago.

Dear jhaxiraperal,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better assist you, I’d like to ask a few questions to clarify your situation:

1. Have you sent the requested proof of ownership for your Skrill account to the casino, as mentioned in their message from 27 January? This document should include your personal information to confirm that the Skrill account belongs to you.
2. Have you completed the full KYC verification with this casino before?
3. Have you made any successful deposits or withdrawals using the Skrill account to which you now wish to receive your refund?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

hola casino guru

NOVIBET me solicito una captura de pantalla de mi cuenta skrill donde aparescan mis datos personales , envie lo solicitado y quedaron en reembolsarme mi dinero.

Mi cuenta esta verificada , es por eso que novibet me dijo que me enviarian mi dinero.

Mi cuenta de skrill si esta habilitada para transacciones , recientemente he realizado un deposito.

Envie otro correo a novibet y simplemente no se dignan ni a responder , ya han dejado de responderme , es un pesimo servicio , no entiendo como esta calificado con una calificacion superior a la media , deberian ponerlo en BAJO.

espero su ayuda.

hola casino guru , alguna novedad sobre mi reclamo con NOVIBET?

Haganme saber si necesitan alguna informacion adicional. estare pendiente

espero su respuesta.

Could you please forward me all communication between you and the casino regarding the refund of your balance at [email protected]?

Additionally, could you confirm whether Novibet Peru is the casino responsible for refunding your balance, but you are currently communicating with Novibet Mexico?

Looking forward to your response.

Dear jhaxiraperal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of jhaxiraperal. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you very much, jhaxiraperal, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jhaxiraperal, I've just reviewed your case and am sorry to hear about your struggles with the refund from Novibet. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Novibet Casino MX, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Have you received all the requested information from the player regarding her Skrill account? Please specify why the player hasn't received any responses from customer support and the current status of the player's refund request.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jhaxiraperal, I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Dirección General de Juegos y Sorteos Mexico (http://juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Orientacion_en_linea) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia