NovaJackpot Casino - Player’s withdrawal requests are repeatedly rejected.

I tried to withdraw for the first time on 8/26 to Visa, but it was rejected. Apparently, the system administrator rejected it. The next attempt was to my bank account on 9/6. Same story as with Visa. Now I'm trying again with Visa. The withdrawal was initiated for the third time on 9/13. Now I'm waiting to see if it will be rejected again? In my opinion, three weeks and two days is an unreasonably long time since the first attempt. I've never experienced anything like this at other casinos. What should be done now?

Dear Pipsa,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with your withdrawal attempts.

To help us understand your situation better and assist you more effectively, could you please clarify the following:

• Have you received any specific reasons from the casino regarding why your withdrawals were rejected?
• Have you reached out to the casino’s customer support to inquire about the status of your withdrawals, and if so, what responses did you receive?
• Are there any specific terms related to withdrawals in the casino’s policies that you’ve seen that might be relevant to your situation?

Your cooperation is crucial for us to proceed with this case and work towards a resolution. Without your input and these additional details, we won’t be able to move forward effectively. If you have any further communication or documentation regarding your withdrawal attempts, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Today there was a notification from the casino that the withdrawal was paid, so you can probably count on that now.

If the money is not received, I will contact you again.

Hi Pipsa,

Have you received your winnings already, please?

Thank you.

Dear Pipsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.