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HomeComplaintsNordis Casino - Player didn't receive promised reward.

Nordis Casino - Player didn't receive promised reward.

Closed
Our verdict

Player stopped responding

Amount: $10

Nordis Casino
Safety Index:Low

Case summary

The player from Poland is dissatisfied with the false advertisement for a free bonus. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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2 years ago
Translation

the casino did not keep its word. did not donate $10 for a good review

Automatic translation:
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2 years ago

Dear Ernest06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

If there's any relevant communication, please forward it to [email protected].

Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Dear Ernest06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago


Please send me proof of the review to my e-mail address: [email protected] and you will receive the money immediately.

We apologize for the inconvenience!


Best regrads,

Nordis Casino!

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2 years ago

Thank you very much, Nordis Casino, for your assistance.


Dear Ernest06,

Could you please contact the casino to provide the requested information and keep me posted about any further developments?

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2 years ago

Dear Ernest06 ,

Have you succeeded in contacting the casino? Was your problem resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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2 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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