NolimitWay Casino - Player believes that their withdrawal has been delayed.

Subject: Pre-emptive Complaint Regarding Withdrawal from Nolimitway Casino

Dear Casino Guru Support,

I’m reaching out to raise a pre-emptive concern regarding a £909 withdrawal from Nolimitway Casino, where I currently have funds pending.

Here are the relevant details:

I originally had a previous account with Nolimitway, which I closed some time ago. I later created a new account under the same email address, believing the old one to be deactivated. At no point did I intend to abuse the system or hold duplicate accounts simultaneously. I have only used one account, and this has been fully transparent and consistent with my real identity.

I asked Nolimitway support directly if I had violated any rules. They confirmed in writing:

"Don’t worry, everything is fine. You are not breaking anything."

I have screenshots to verify this.

I also asked about verification requirements. Their response was:

"At this stage, verification is not needed for withdrawal. It may be in the future, but not at this stage."

This seems intentionally vague, and I am concerned it could be used later to delay or block my payment after successful play.

My current account has not received any bonuses, promotional credits, or free spins. All gameplay and winnings were from real deposited money and organic play — no bonus terms apply.

I have won approximately £1,000, and the withdrawal amount processed after fees is £909. Nolimitway stated they process withdrawals every day, and once processed, they are sent within 1–4 business days.

Given that I have followed all rules in good faith, have not abused bonuses, and have proactively sought confirmation from their support team that my account is compliant, I am documenting this case now in case my withdrawal is stalled, rejected, or left in limbo.

Please let me know if you require any screenshots, chat logs, or further documentation — I am prepared to provide it all.

Dear Helterskelter22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, I wanted to provide an update on my case.

I’ve now successfully completed verification with Nolimitway — my documents were accepted and the process was confirmed by their support team. My £909 withdrawal is currently marked as pending, and they’ve informed me it’s in queue for processing.

I’ll continue to monitor the situation and will follow up if there are any further issues or delays. Thank you again for your support so far.

I received my funds, great casino.

Dear Helterskelter22,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru