Ninlay Casino - Player's withdrawal is delayed and canceled.

They have cancelled my withdrawal twice. I have been trying to withdraw 300 euros since the 16th... The first time they told me there was a technical problem, the second time that it would be on the 27th of this month and they also cancelled it, they told me that if I want to withdraw to my card, I have to make a minimum deposit... and if not, by bank transfer... so I know that I did it by bank transfer... And so we are

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your payout request and records of your communication with the casino regarding the delay and cancellations? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've emailed you everything you asked for, and everything I've saved... If you need anything else, or if I sent it incorrectly... I look forward to your reply and thank you so much for everything 😊

Thank you, I just received the deposit. Now that I have my money... I won't play there again, girl, it doesn't inspire confidence.

Dear Berrrr,

We're glad to hear that you received your winnings in full. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru