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HomeComplaintsNineCasino - Player’s withdrawal has been delayed.

NineCasino - Player’s withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: €610

NineCasino
Safety Index:Very high

Case summary

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Hello what's going on with the payout. I got 200 euros in 1 day. And others haven't received money for 3 to 5 days.

Automatic translation:
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4 years ago

Dear Natale,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First I would like to inform you that I work for Casino.guru and not NineCasino. Since we do not have access to any personal information about players' casino accounts, I am not able to provide a correct answer to your question.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

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4 years ago

Dear Natale,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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