The player from Germany is dissatisfied with the withdrawal process. The player confrimed his winnings were paid out, therefore we marked the complaint as resolved.
NineCasino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €700.5
NineCasino
Safety Index:Very highCase summary
Discussion
Public
Public
4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
4 years ago
Dear Milo2909,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
4 years ago
Translation
Hello, yes the winnings have been paid out
Automatic translation:
Public
Public
4 years ago
Awesome news, Milo2909. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
