The player from France has issues with two €1,000 deposits made to Nine Casino on December 23 and 24, 2025, which were not credited to his account. He has confirmed with Revolut that the funds were returned to the sender, but despite providing updated bank details and documentation, he has not received his money after more than 40 days.
NineCasino - Player's deposits are delayed.
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NineCasino
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3 days ago
I am submitting a complaint regarding two deposits of €1,000 each made on December 23 and 24, 2025, which were never credited to my Nine Casino player account.
The payments were processed via ISX Financial EU Plc. A refund attempt was later made to my Revolut account, which was in the process of being closed. Revolut has confirmed that the full €2,000 was returned to the sender on December 30, 2025.
As of today, I still have not received my funds despite providing my updated bank details and all requested documentation multiple times.
Nine Casino states they are awaiting action or response from their payment provider, but more than 40 days have now passed.
Additionally, I have been negatively impacted by this situation:
• Deposit bonus (120% up to €1,500) was not granted
• My account was temporarily suspended
• VIP benefits were affected
• Lottery entries were cancelled
This issue was caused by the payment provider, not by any action on my part.
I request the immediate return of my €2,000 and fair compensation for the resulting disadvantages.
All supporting documents are available.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify what the role of your bank was in the incident?
- Have you made previous successful deposits in the casino using the same payment method?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
