NineCasino - Player claims that payment has been delayed.

Good evening..

I am a streamer on youtube and I became an affiliate with nine casino..

the agreement (written on skype) should give me an amount of 2k and if I ever get the wager x30 I will be able to withdraw 2k a month.. Good until here..

within 10 days I applied and they gave me 2k...in June I applied again and they refused me because it says from my link that there are only 15 depositors and they were waiting for more..When I tried to tell them and showed them what the affiliate had written to me they didn't hear a conversation.. Then I went to Nine casino's chat to ask for an explanation and they told me they can't accept the withdrawal if the affiliate doesn't approve it...

I now have 5 thousand in there... Can I do anything except send to sites about how dangerous it is

the casino was subject to curacao ..

Dear pavlos1982,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I think maybe you didn't understand me... I went to the live chat of the casino and they denied me the withdrawal telling me that I have to talk to the affiliate manager. I talked to the manager and he told me that they can't pay me if I don't bring other deposits something that was not in our original agreement.

And as I told you, I am a youtuber-streamer, and we had an agreement with the casino affiliate!! the agreement said that with the same depositors I will be able to get money again and indeed when I tried to confirm if with the same depositors the 2000 per month is ok...they answered me positively. and when the time came to withdraw again I made a request to Nine casino and they refused me telling me this

Dear pavlos1982,

Have you received your withdrawal from the casino yet?

No, in fact, I deleted all the money I had..

and they sent me an email

Thank you for your reply, pavlos1982. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Unfortunately, I regret having to deliver unpleasant news, but this platform is dedicated to resolving conflicts between regular players and casinos. We would really like to help, but we are unable to provide our services to individuals who have an affiliate contract with casinos.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

close this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.