Nine Win Casino - Withdrawal of player's winnings has been delayed.

I withdrew on the 28th of July , withdrawal was declined for verification so I verified my account an tried again. Payment was approved on the 29th 5 days later no sign of my money. I contacted customer service they said the payment provider has canceled it and will be back in my account in 5 working days so that would of been today. So went back to customer services an they have now told it wil be in my account on the 15th of Aug 3 weeks after the original withdrawal. They keep telling me 5 day s then another 5 days . I honestly belive it is a scam site and I'll never see this money again 😒 so my withdrawal stil says Approved on the status and has said approved for. Nearly 3 weeks . Can someone please help me if its a scam I wil stop emailing them an checking my bank account 10 times a day

Dear Liam1308,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Liam1308,

Have you received your withdrawal from the casino yet?

Hi , I withdrew £1000 and for some reason they have only paid me £500 back in to my account so still waiting for the rest and it's approaching 3 weeks now

Any news on my case please ?

Dear Liam1308,

So you received no money and £500 returned to your account or the £500 was paid out and the remaining canceled?

Dear Liam1308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.