Nine Win Casino - Player’s account is blocked due to ineligibility.

GOOD MORNING ALL,

Simple I am from the uk (England) and I have been playing on the ninewin without out any chance of winning as I HAVE JUST FOUND OUT WE ARE FROM THE UK AND ARE AN INELIGIBLE area to have an account. However my IP address is from the uk, my full information is from the uk, my bank account is from the uk. However Ninewin allows uk people to SIGN up knowing these facts as account are approved and allowed to deposit funds from the uk bank account.

So we are depositing funds without the possibilities of wining because we are already INELIGIBLE from the point of joining! How can this be possible?

ALL INFORMATION IN FROM THE UK THUS THE MANDATORY CHECKS THAT MUST BE CARRIED OUT INDICATE THIS FACT I AM FROM THE UK!

*Point of fact i have recorded conversations with representatives of Ninewine offering me bounes spins if i deposit a certain amount.

I Formally request all funds deposited are returned or I will take legal action.

Neil L*****

Regards

Neil L*****

Hello leicesterneil,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever try to request a withdrawal from the casino?
• How much is your current casino real money balance?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good morning Nick,

Could you please advise if your account is already verified and if yes, since when exactly? Currently it is not possible to log into the site to check the exact date, however I would say I've been playing there for 3/4 months. When you say verified what dose this mean precisely?

Did you ever try to request a withdrawal from the casino? No

How much is your current casino real money balance? Not sure

When was the last time you spoke to the casino and what was it about? I tired to log on to have a conversation but on monday 23rd he site is down stating Domain registration expired

Thanks for your help

Neil

Dear Leicesterneil,

Verified as that the casino has reviewed your documents. Could you please confirm if you are now able to access the website?

Additionally, I would like to clarify that in such cases, deposits are generally non-refundable, as they are treated the same as losses incurred at any other casino. Refunds are only applicable in situations where the casino refuses to pay out your winnings due to country restrictions. If the casino allowed you to play, they should also allow you to withdraw your winnings.

Please let us know if you have any further concerns.

Best regards,

Nick

Dear leicesterneil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.