Nine Win Casino - Player's account has been closed with delayed withdrawal.

Hi There,

I decided to stop playing with Ninewin and close account my balance was £167 and trying for a week to get the money back, My account is closed completely I try to contact them and always the same need to send some documents what I did , chat always the same , can I get any help ?

Dear 6mxx8pb2dz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your funds from Ninewin.

To assist you better, I have a few questions regarding your situation:

• Can you please confirm whether you received any specific communication from the casino regarding the withdrawal process?
• What documents have you submitted so far?
• Have you received any confirmation or updates from them after sending the documents?
• Could you please explain the reason for your account closure request?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear 6mxx8pb2dz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there, thank you for get back to me and looking at my case..

I did contact them through a chat and they ask me to send proof of transaction from from November, proof of ownership the card from transaction and banking statement which I did, after a while they ask me for more information would I think is same again

bank adress

name of bank

BIC

IBAN

and my details and address and again bank statement I’m pdf so I did and waiting for response

I desisted to stop gambling as was spending to much money on this that was could get me in to financial trouble

hope that answer will help you

thank you

Bartek

Thank you very much for your reply, 6mxx8pb2dz. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear 6mxx8pb2dz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru