Nine Win Casino - Player faces verification issues.

I have tried for 5 days to verify as they say i cant withdraw without verifying. Each time i upload my documents i can not get passed their verification as it takes me to a blank page. Everytime i contact support i am told there is a technical issue. I have asked if i can ensil my documents, they say no. They are quick enough to let people deposit but withdraw seems impossible. They emailed me a link to verify but it was a link for a different site which i am not even on!

Dear calmingcrystals1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

• Have you tried opening the casino website through a different browser? Have you tried deleting your browser history, cookies and cache?
• How long have you been experiencing this problem?
• Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. 

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear calmingcrystals1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.