Nine Win Casino - Player claims that payment has been delayed.

I followed a link on casino guru to trusted uk friendly casinos,i made 2 deposits of £20 and £100,i won now my balance is £400.50 the link to verification does not works I asked them to just give me my deposit back as I don't want the stress now they have suspended my account

Dear mozzer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have not been able to make a withdrawal,the link to verification does not work,I have told them this,I asked to send my documents via email which I did,now they have closed my account

I have emailed them several times and they just say it is another department that deals with it,

Thank you for your reply, mozzer. Could you please advise which games you played - slots, live casino, sports betting, etc.? Do I understand correctly that your account has not been verified?

Did you accumulate your winnings with or without an active bonus?

Dear mozzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.