Nine Casino - Withdrawal of player's winnings has been delayed.

Conosco da poco questo casino,se avessi letto le recensioni non avrei mai giocato,

Riesco a vincere questa somma che non è bloccata da nessun bonus quindi disponibile al prelievo,carico tutti i svariati documenti che mi chiedono,foto, documento,foto carta di credito,PDF estratto conto etc .. ma alcuni di questi a quanto pare non vengono accettati.

Ho investito e perso tanto,vorrei ritirare la mia vincita

Dear LIKA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Salve,in realtà il prelievo mi viene respinto in continuazione,tutti documenti che ho inviato sono in regola,ma a loro manca sempre qualcosa

Thank you for your reply, LIKA. Were you informed which documents weren't accepted and what was the problem with them?

When exactly did you send the last document?

Salve,oggi ho caricato ennesimo documento,della mia seconda carta,resto in attesa di una loro risposta

Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear LIKA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.