Nine Casino - Player's withdrawal is delayed at Nine Casino.

Nine Casino doesn't want to pay me out, they keep canceling my withdrawal, supposedly for technical reasons, I tried every now and then and it kept getting rejected

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Dear Dzastiix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

On February 16th, I requested a withdrawal, but on February 18th, it was canceled due to technical issues. I then requested the funds again for withdrawal, and a few hours later, it was also canceled due to technical issues. I've verified my account. I've withdrawn money before and it was quick and easy, but now, with a largerwin, it's a problem.

Dear Dzastiix, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please specify how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you once again for your patience and cooperation

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dzastiix,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila