The player from Germany faces issues with her withdrawals being confiscated after using a no-deposit bonus. The casino claims she deposited from someone else's account, but she states that the account belongs to her. She believes her withdrawals should be processed as they meet the bonus wagering requirements.
Nine Casino - Player's winnings have been confiscated.
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Current status
Waiting for player to reply
6d 15h 58m 47s
Nine Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 days ago
Translation
I received a no-deposit bonus of €7.20. I wagered the bonus and made three withdrawals. Before that, I made a deposit using a Mastercard linked to my account. That withdrawal was canceled and confiscated on the grounds that I deposited money from someone else's account. However, that account belongs to me. I should mention that I used various payment methods at this casino, which is unrelated to the withdrawals. I made these withdrawals to fulfill the bonus wagering requirements.
Automatic translation:
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Public
8 hours ago
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8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm that you only used payment methods that belong to you, both for deposits and payouts?
- Were you asked to submit documents to confirm that the payment methods used belong to you? What kinds of documents did you submit to the casino?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
