The player from Slovenia faces repeated rejections from Nine Casino regarding his cryptocurrency deposit verification. After depositing 250 USDT and accruing winnings of €700.17, he provides all available transaction evidence but is told that it lacks his legal name, which is not present with a non-custodial wallet like Trust Wallet. He seeks assistance in obtaining his full available balance and requesting a reasonable alternative verification method.
Nine Casino - Player’s deposit verification is repeatedly rejected.
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Current status
Waiting for player to reply
5d 23h 30m 33s
Nine Casino
Safety Index 8.8 HighCase summary
Discussion
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Public
29 minutes ago
Important notice:
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Public
Public
29 minutes ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please share the casino’s exact request for proof of deposit and its explanation for rejecting your screenshots, together with the screenshots you submitted? My email address is veronika.f@casino.guru. Kindly include the complaint ID 241070 in the subject line.
- Could you also provide your correspondence with Trust Wallet Support confirming which documents they can and cannot issue?
- When did you first submit your deposit evidence to the casino, and when did you receive its latest response?
Regarding possible alternatives, you could ask the casino whether it would accept a continuous screen recording showing your Trust Wallet public address and the details of the relevant 250 USDT transaction, including the network, date, recipient address, and transaction hash. Please obtain its confirmation before preparing the recording.
If you originally transferred the funds to Trust Wallet from a cryptocurrency exchange account registered in your name, a record showing your name and the transfer to the same wallet address may also help establish the connection. You could ask whether the casino would accept this as supporting evidence.
Please never share your recovery phrase, private keys, password or security codes with anyone, including the casino or our team.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
